Study: Retailers, Commercial Real Estate Companies Optimistic About Strong Recovery in 2021

Nearly 60% of the leading commercial real estate companies (CRE) and 55% of brick and mortar retailers expect a return to pre-pandemic levels by the end of the year, according to a survey conducted on behalf of the International Council of Shopping Centers (survey). ICSC).

The survey found that two-thirds of retailers started filling in-store orders online in response to the pandemic, while 73% of small retailers implemented a click-and-collect option. Close to 88% of malls are used to fulfill online orders, and 99% of retail respondents said their stores fulfilled online orders to some extent.

From Yahoo! Finances

  • Respondents plan to invest both online and in-store. 78% of large retailers say their marketing efforts will be focused on the digital customer experience, while 73% said selling in-store is a priority.
  • Three out of four retailers have used their parking spaces for roadside pickups.
  • Nearly 80% of small CRE companies are likely to continue using Plexiglas barriers to protect employees and buyers for the next 12 months, while large CRE companies prioritize increased plumbing (76%) over other restrictions, while independent retailers (58%) ) Set priorities for crowd management.